Unemployment Insurance Agency's Personnel Management Processes During the COVID-19 Pandemic - 186-0310-21

Description of Agency

The Unemployment Insurance Agency (UIA) operates Michigan’s unemployment insurance program, which collects unemployment taxes from employers and provides temporary income for workers who are unemployed through no fault of their own. UIA’s mission is to lighten the burden of involuntary unemployment on the worker and his or her family. UIA strives to provide timely benefits to every eligible unemployed worker. In an effort to slow the spread of COVID-19 which first appeared in Michigan in March 2020, Governor Whitmer issued a series of executive orders that declared a state of emergency and placed restrictions on public gatherings. These orders, which closed schools, businesses, and other employers resulted in the largest spike in unemployment in Michigan history. To assist it in processing the corresponding increase in new unemployment insurance claims, UIA greatly increased its workforce by hiring new employees, contracting with temporary employment companies, and temporarily bringing in workers from other Michigan government agencies.

Audit Objectives

  1. To assess the sufficiency of selected UIA practices for worker onboarding and offboarding during the COVID-19 pandemic.

  2. To provide information on the administrative funding available to UIA during the COVID-19 pandemic and other relevant data.


Estimated Release Date: Late 2021

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