Michigan Integrated Data Automated System (MiDAS) and Michigan Web Account Manager (MiWAM) – Selected General and Application Controls - 186-0593-21

Description of Agency

MiDAS is an automated information system used by the Unemployment Insurance Agency (UIA) to collect unemployment taxes from employers and pay unemployment insurance benefits to eligible claimants. MiDAS was implemented in October 2013. The goals of MiDAS included improved customer service, increased data accuracy, improved data security and privacy, reduced operating costs, increased automation, and improved integration of UIA functions. From March 15, 2020 through June 28, 2021, MiDAS processed $36.5 billion in unemployment claims. UIA expended $60.8 million on development, implementation, and maintenance of MiDAS.

The Michigan Web Account Manager (MiWAM) is a system that allows claimants to file and manage their unemployment claims online. Claimants can also update personal information, check claim balances and benefit payment history, submit questions, and file protests or appeals within MiWAM.

UIA is responsible for controls related to collecting taxes and processing unemployment claims within MiDAS to facilitate Michigan’s unemployment insurance program and deliver unemployment services to claimants. The Department of Technology, Management, and Budget (DTMB) is responsible for the maintenance and security of MiDAS, in conjunction with the contracted system developer, FAST Enterprises.


Audit Objectives

  1. To assess the effectiveness of UIA and DTMB’s efforts to implement selected security and access controls overs MiDAS and MiWAM.
  2. To assess the effectiveness of UIA and DTMB’s efforts to implement controls over MiDAS and MiWAM interfaces.
  3. To assess the effectiveness of UIA and DTMB’s efforts to implement change controls over the MiDAS and MiWAM application and data.


Timing

Estimated Release Date: Early 2022


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