Michigan Long Term Care Ombudsman Program - 391-0571-21

Description of Agency

The Michigan Long Term Care Ombudsman Program (MLTCOP) was established to improve the quality of care and quality of life experienced by residents of licensed long-term care facilities (nursing homes, homes for the aged, and adult foster care homes). MLTCOP conducts routine visits to observe conditions and speak privately with residents, family members, and staff and advocates for residents by investigating complaints and supporting legislation, regulations, and policies. The Aging and Adult Services Agency (AASA), within the Michigan Department of Health and Human Services, is responsible for ensuring MLTCOP meets compliance requirements. MLTCOP is primarily operated through the Michigan Advocacy Program which employs a State Long Term Care Ombudsman (SLTCO) and coordinates the local ombudsmen through local area agencies on aging.

Audit Objectives

  • To assess the sufficiency of AASA’s oversight of MLTCOP.
  • To assess the effectiveness of select security and access controls over OmbudsManager.


Estimated Release Date: May 10, 2022

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