Adult Protective Services - 431-2601-20

Description of Agency

Adult Protective Services (APS) provides protection to vulnerable adults who are at risk of harm from the presence or threat of abuse, neglect, or exploitation. The goal of APS is that it will begin (within 24 hours) to investigate and assess situations referred to the Michigan Department of Health and Human Services (MDHHS) when a vulnerable adult is suspected of being or believed to be abused, neglected, and/or exploited and ensure, to the extent possible, that adults in need of protection are living in a safe and stable situation with legal intervention, where required, in the least intrusive and restrictive manner. The Centralized Intake Division (CI) receives and reviews all complaints of adult abuse, neglect, and/or exploitation to determine if the complaint meets requirements for investigation. Complaints meeting these requirements are assigned to the appropriate MDHHS local office for an APS investigation of the allegations. Between October 1, 2017 and March 12, 2020, MDHHS’s CI received approximately 123,000 complaints of adult abuse, neglect, or exploitation, of which 68,000 (55%) were assigned to local office APS investigators for investigation.

Audit Objectives

  1. To assess whether MDHHS’s Centralized Intake Division appropriately assigned APS complaints for investigation and/or referred the complaints to other agencies in accordance with applicable requirements.
  2. To assess whether MDHHS appropriately investigated assigned complaints of adult abuse, neglect, and/or exploitation in accordance with applicable requirements.
  3. To assess whether MDHHS provided appropriate training for the assignment and investigation of APS complaints in accordance with applicable requirements.
  4. To assess the sufficiency of MDHHS’s efforts to evaluate the effectiveness of APS activities to protect vulnerable adults.
  5. To assess the effectiveness of selected MDHHS and DTMB security and access controls over Michigan Adult Integrated Management System (MiAIMS).


Estimated Release Date: December 2021

← Back to all work in progress